Home

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After-sales Guarantee

Service Support

After-sales Guarantee

After-sales Service Outlets

01 After-sales Guarantee

We solemnly promise that all GIM products purchased from us can enjoy standard after-sales services such as free warranty, return and exchange service, and original factory repair with sales vouchers or receipts.The after-sales service terms for special products shall be subject to the specific purchase and sales contract.

If you have any questions during the use of the product, please contact us via Customer Service Email (gim-as@guideir.com) for consultation.

The after-sales service guarantee does not apply to the following situations: ① any modification, disassembly or repair not authorized by GIM; ② failure or damage caused by misuse, inappropriate physical or operating environment and improper maintenance or storage; ③ force majeure (such as: accidents caused by fire, flood, earthquake, lightning strike, etc.); ④ normal discoloration, wear and consumption during the use of products; ⑤ the original serial number label of the product has been altered, replaced, or torn up, the product has no serial number, or the product model or number on the warranty certificate does not match the actual product; ⑥ consumable parts, such as batteries or protective films that wear out over time, unless the failure is caused by material or process defects; ⑦ if the completeness and appearance of the product are not covered by the guarantee, you should inspect it on site when accepting the product and raise objections to any discrepancies; ⑧ failure or damage caused by third-party products, software, services or behaviors.

02 Professional Project Support

We provide professional project support services covering the entire life cycle of products, from early demand analysis to later mass production and delivery, with exclusive technical teams throughout the process to meet personalized needs at different stages of cooperation. Through customized project support, flexible service agreements and in-depth after-sales guarantees, we are committed to becoming your trusted long-term partner.

1. Remote Support Service

We provide 7×24 hours of professional remote technical support to customers around the world to ensure that equipment is always in optimal operating condition.

2. On-site Technical Guidance

According to project requirements, we can arrange experienced technical engineers to go to the site and provide professional on-site support services.

3. Engineer Training Services

The experienced technical team provides you with systematic engineer training services, including pre-mass production technical training and O&M training during the delivery phase, to ensure that your technical team fully masters the core functions of the equipment.

4. Technology Upgrade/Expansion Services During the Life Cycle

We provide you with technical support services throughout the entire product life cycle, extend the product life cycle, and keep your products competitive in the industry.

03 Full lifecycle management service

GIM does not sell products, but is responsible for the entire process of customized projects "from project establishment to retirement".

Clear nodes in the whole process of the project:

From demand clarification, sample delivery, small batch trial production, large-scale delivery to after-sales service, customers have a clear timetable for each stage.

Exclusive responsibility of the project manager:

GIM has a dedicated project manager for each customized project, providing one-stop service from solution making to after-sales closed loop.

Lifecycle tracking service:

After the product leaves the factory, you can continuously obtain firmware updates, product iteration notifications, and version upgrade reminders.

Project review mechanism:

After delivery, customized project review meetings can be provided to collect customer feedback and optimize subsequent products.

Retirement/transformation reminder:

In the later stage of the product lifecycle, we will remind customers to upgrade products or make a plan for smooth retirement of the products to reduce the risk of business interruption.

04 Maintenance Service

We have established fully closed loop maintenance service system to ensure that every problem can be solved professionally and quickly.

After-sales Guarantee

Professional Project Support

Full lifecycle management service

Maintenance Service